At E Clinic United Healing, your privacy is our priority. We are committed to protecting your personal information and ensuring that your confidentiality is upheld while using our services. This privacy policy outlines how we collect, use, and protect your personal data in compliance with applicable laws and regulations.
1. Collection of Personal Information
We collect personal information directly from you when you engage with our services, such as when you book an appointment, participate in therapy, or communicate with us. This information may include:
- Full name, contact details, and demographic information
- Health and medical history relevant to therapy
- Information about your mental health concerns, goals, and preferences for therapy
- Payment information and transaction details
We only collect information necessary for providing our counseling and psychotherapy services effectively.
2. Use of Personal Information
Your personal information is used solely to deliver the services you request from E Clinic United Healing. This includes:
- Matching you with a therapist who suits your needs through our unique matching system
- Delivering personalized mental health counseling and psychotherapy
- Managing appointments, client communication, and follow-up
- Processing payments and maintaining accurate records
We may also use anonymized data to improve our services and ensure we are providing evidence-based care.
3. Confidentiality and Security
E Clinic United Healing is dedicated to maintaining the highest standards of confidentiality. We ensure that all personal information shared with us is treated as confidential and protected against unauthorized access or disclosure.
We employ industry-standard security measures, including encryption, secure servers, and data protection protocols to safeguard your information. Our staff are bound by confidentiality agreements and ethical guidelines related to mental health services.
4. Sharing of Personal Information
We will not share your personal information with third parties without your consent, except as required by law or for purposes directly related to your care. Examples include:
- Coordination with other healthcare professionals involved in your care (with your consent)
- Compliance with legal obligations, such as reporting under mental health regulations
If any third parties assist us with administrative tasks (e.g., payment processing), they will adhere to strict privacy standards.
5. Access to Your Information
You have the right to access and update your personal information at any time. If you wish to review the data we hold or make changes, please contact us through our provided contact details.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purpose for which it was collected, and as required by law. Once your information is no longer needed, we will securely dispose of it.
7. Updates to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and significant changes will be communicated to you directly.
8. Contact Information
If you have any questions or concerns about this privacy policy or your personal information, please contact us at:
E Clinic United Healing
+1 (905) 566-1333
info@eclinic.ca
